Express Shipping Policy

1. Delivery Options

We currently offer delivery within the UK and to selected European destinations. Delivery charges are kept simple so you know the cost before completing your order.

2. Order Processing

Orders are normally prepared for dispatch within 1–2 working days after payment has been confirmed.

Orders placed after our normal processing hours, at weekends or on UK public holidays will usually begin processing on the next working day.

3. UK Delivery

UK delivery is free for every order. Once your order has been dispatched, delivery will normally take 2–4 working days.

Most UK orders should therefore arrive within approximately 3–6 working days from the date of purchase, allowing 1–2 working days for preparation and 2–4 working days for delivery.

Delivery times are estimates rather than guaranteed arrival dates. If your order contains several products, we will normally send the items together unless a separate arrangement is required.

4. European Delivery

We offer delivery to eligible European destinations for a fixed charge of £9.00 per order.

European orders are normally prepared within 1–2 working days and delivered within approximately 4–8 working days after dispatch.

This means the usual overall delivery time is approximately 5–10 working days from the date of purchase.

The delivery time can vary between destinations, particularly during busy periods or where local delivery arrangements take longer than expected.

5. Tracking

Where a tracked delivery service is used, tracking information will normally be provided once the order has been dispatched.

Tracking updates may take up to 48 hours to appear after dispatch. A lack of an immediate tracking update does not necessarily mean that the parcel has not left our fulfilment process.

6. Delays

We aim to keep orders moving within the timeframes above, but delivery dates can occasionally change because of circumstances outside our normal fulfilment process.

Examples include periods of unusually high order volume, carrier disruption, severe weather, public holidays or delays within the local delivery network.

If a delivery is taking longer than expected, please contact us and we will check the latest available delivery information for you.

7. Returns & Exchanges

We want returns and exchanges to be straightforward.

If you change your mind about an item, please contact us within 14 days of receiving your order. Once your return has been agreed, the item should normally be sent back within the following 14 days.

Your first return or exchange for an order is free. We will provide the appropriate return arrangement where applicable.

For any additional return or exchange relating to the same order, delivery costs may be considered on a case-by-case basis depending on the circumstances.

Returned items should be in their original condition, with any applicable original packaging or product labels retained.

Once a returned item has been received and checked, the applicable refund or exchange will normally be processed within 14 days.

8. Delivery Problems

If your parcel arrives with an issue, or an item appears to be incorrect or missing, please contact us as soon as reasonably possible.

For missing, incorrect or delivery-related issues, please contact us within 14 days of the expected delivery date wherever possible. This gives us enough time to check the order details and delivery information.

We will review the details and let you know what information, if any, is needed to resolve the matter.

9. Delivery Disclaimer

The delivery times shown on this page are normal estimated timeframes and are provided to help with planning. They are not a promise of a specific arrival date.

We cannot be responsible for delays caused by circumstances outside our reasonable control, including carrier network interruptions, severe weather, public holidays, customs procedures or other unexpected delivery conditions.

Where a delivery issue occurs, we will take reasonable steps to check the order and assist with the available delivery information. Nothing in this policy affects any rights that cannot be excluded under applicable UK law.

10. Contact Us

If you need an update on an order, have a question about delivery, or need help with a return or exchange, please contact us directly.

We will normally reply to delivery and order enquiries within 1–2 working days.